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Customer Support & Event Manager

LOCATION:

Banbury, Oxfordshire, England

Cars

Date Posted:

29th January 2020

Sector:

Motorsport

Industry:

Engineering

Job Type:

Permanent

Reference:

MSCSM220

At Prodrive we combine our motorsport ethos with free thinking to redefine the possible. For the last 15 years we have been the team behind the Le Mans winning Aston Martin Racing team in the FIA World Endurance Championship. We also support a variety of programmes including full works teams in international race and rally series. Our Technicians, Mechanics, Fabricators and Engineers all work together every step of the way with one goal; to win.

We are looking for a Customer Support and Event Manager to join us and manage the engineering support function to Aston Martin and other motorsport customers including all on event activities , to deliver an enhanced customer experience for customers partnering with Prodrive by driving improvements in quality, profitability, delivery and customer satisfaction across Prodrive’s operations.

  • Manage the team of Customer Support Engineers and its processes whilst on event and at the factory including assisting with the alignment of calendars to ensure events are supported with the right capabilities and aligned to the departmental budget
  • Liaison with race governing bodies on issues of Balance of Performance (BOP), legalities and rules which impact the events and series we support
  • Drive prompt analysis and reporting of BOP for the various championships supported ensuring strong collaboration with the wider engineering team
  • Ensure the Engineering Change Request (ECR) process is optimised to drive design changes in a timely and prioritised manner to enhance product performance, ensuring prompt follow-up and feedback
  • Represent Prodrive on events/series where a senior presence is required, e.g. Blancpain and British GT series

Who we are looking for…

Our ideal candidate will have extensive experience within Customer Support Managerial role and be educated to degree level within engineering. This person needs to be extremely flexible and have a hands-on approach, as there will still be the requirement to attend events.

What we offer in return;

A modern, spacious working environment with free onsite parking, competitive salaries as well as a tailored range of benefits, which include: life assurance, free fitness assessments and advice from our ‘Fit 4 Life team’, a subsidised canteen, onsite exercise classes, opportunity to join our group personal pension, 25 days holiday, with an opportunity to purchase extra, an attractive lieu-day policy and company discounts 

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